This was my first time at this location. It was a really snowy, cold day and it was practically empty when we got there a bit before 8pm. It was nice to be able to park right out front and be seated right away. I assume this is different when there are Steelers or Pirate's games going on.
Seemed consistent for taste with the Waterworks Burgatory. Love that you can do the custom burger, and mostly do that. I got the chicken burger this time and it was really moist and tasty. Got the Eclair alcoholic milkshake, which was really good. Lots of eclair pieces in it, but I wish there was a little bit more chocolate. The fries were good, as always.
While not the best burgers in Pittsburgh, I love that they have a large variety for their make your own burger and their milkshakes are always amazing.