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  • Amazingly inept associates! Came in on a Sunday afternoon for an appointment at 4:40 to get my battery replaced due to Apple requiring me to invest in my iPhone SE to get the same performance out of it I did a few weeks ago by buying a new battery. Walked into the joint and was met by some clown that told me their appointments for the day were all taken. I assured the little princess that I had made an appointment a week ago for this time to replace my battery and she let me cross over the threshold into the realm of chaos and pointed me towards another 'genius' halfway towards the alter. This 'genius' took my name and asked me to wait underneath the picture of the man climbing the mountain. Which I did. And I did. And I waited. And I waited. And I waited. I then opened my laptop and started looking for alternatives to Apple. And I continued to wait, and wait, and wait, and search for a new phone that didn't start with an A, and wait, and wait, and wait. After 40 minutes of waiting, I asked yet a third 'genius' when I would be helped for my appointment 40 minutes ago. She argued my appointment time had yet to come, as she saw it as 5:30. I assured her she was wrong and offered to show her my email confirmation of 4:40. To which she simply responded "Let me get someone to help you now." I asked for a manager and learned his associates screwed up by not attending to me quicker. He suggested I wait patiently in a corner, at which time I became loud and visibly aggravated. That evolved into a 'we can help you now' which I questioned why one had to get all angry and loud to get their appointment, which by now was almost an hour delayed? Hearing no good answer, I realized the only solution for me was to cut the cord from Apple and run, not walk, from their proprietary programs and service to an open architecture based system where anyone could help me, not just the 'genius' drones at a few select locations. At the end of the day I resolved my power problem with my phone. I drove to Best Buy in my home town and bought a Samsung S8. To hell with Apple and their proprietary BS and crappy service. It took me less time to make my purchase at Best Buy as it did just to walk to the Apple Store from the parking lot.
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