First off this company, as a whole, is very professional. They called me to talk about my job quickly and gave me a few options to get the job done. I was impressed with their communication and customer service.
The job that I hired them to do was cabinet pull hardware of about approximately 40+ drawers and doors. Unfortunately, the person they sent out just did not have the attention to detail necessary to do the job right. I think the guy was a bit overwhelmed as he was originally supposed to have someone there to help and it appeared there were many issues with available workers and jobs that day. I only mention that because he wasn't unprofessional, but he was way too distracted to do a good job on something that really does require focused attention to get right. After he was done it was immediately apparent that many of the knobs and handles were not installed straight. He did make an attempt to make me happy before leaving but I decided that he was not up to the task and to let him go to deal with the owner later.
No long after, they actually called me to check up on the job (this is something I really appreciate, I didn't have to even call them). I let them know what happened and they apologized profusely scheduling Jeremy to come and look over the job personally. Jeremy arrived on time and fixed all the issues no questions asked.
I'd give the original work probably 2/5 stars, their customer service 5/5 stars, and the job as it sits now 4/5 (everything is straight and installed correctly but there was some wood repair that had to be done and filled). A company really shines the most when there are issues. No one wants issues, and that's why they lose a star, but a company that st
eps up to fix them is something I appreciate.
I have lots of jobs that need to be done and I may give them another opportunity to shine in the future. I'll update my review if that happens.