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| - 1 star is very generous for this shady dealership.
I was interested in a 2016 Subaru STI on Friday and requested a "blow out" price and was contacted by Doug through e-mail. After several exchange emails about my upside down trade and the price of the vehicle, I wanted to know the financed amount. He informed me that I would have to come in for a full evaluation. Fair enough, so I stopped by after work and worked on the numbers. The trade value they gave me was a little lower than I expected and they weren't willing to lower the price of the STI because it was a "hot item" or give me more on the trade to compensate. I told them it's no deal; I'll think about it and left.
After thinking about it over the weekend, I called Doug that Monday and stated we can closed the deal if they lowered it another $500 and if they can get me the color in white or blue. He said the blue was sold over the weekend, but he might have one coming in and stated he will call me back, but failed to follow up. I called back after a couple hours and he said he is still looking into with his inventory manager. Right, because it takes anyone that long to look up a car within their lot. 5 hours passed and he finally calls and said that he just got a blue one and that I would need to come back for a reappraisal of the trade in. I figured the value wouldn't change, but I was wrong. Not only did they dropped my trade 1k less than what they originally quoted, but they also increased the price of the car. Making it overall 2k more than anticipated.
I asked them why did they quote me a higher amount 2 days ago and their reason was because they didn't do a "full" appraisal on it at the time. That's some unethical business practices and poor customer service on Camelback and I'm surprised they're still in business. The whole time I was there, Doug never approached me or greeted me, but instead had his "minions" do the dirty work for him. The whole sales people are all out there to steal and rip you off. Overall, my experience was a waste of time, constantly lied to, and tried to lure me into a regrettable purchase.
Don't waste your time on this garbage dealership.
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