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  • I will start by saying that my husband and I really like Dr Stephen Brown. He seems thorough, kind, and does not try and push anything on you. The reason I am rating his office with one star is because of his front desk staff. I have never been so frustrated with a group of people like this before. The scheduling and especially the billing lady are the most incompetent people. My husband and I are full time employees at the hospital connected to the office and have complete dental and medical insurance. We have been receiving a bill from this dental office for over a year now saying we owe hundreds of dollars, instead of the normal approximately $18. Between the two of us, we have contacted the office well over 15 times attempting to have an intelligent conversation with the staff. The billing lady was rude with every phone call and wrongly stated that the office actually owes me money and that after the new year I would no longer be receiving the incorrect bills. The new year came and so did the bills. We continued to call the office and now said it was because they did not have my insurance card (which was not true). I provided them with the card information, but they entered in the incorrect numbers and we continued to receive bills. We then receieved a bill from the collection agency stating that my credit would be affected if I did not pay! I finally decided to drive down there and speak with someone in person. I kindly asked if I could speak with Dr Brown and the billing lady said no. I told her I would not leave until the problem was fixed. She gave me all these excuses as to what the issue was. None made sense. I then called delta dental and handed her my cell phone to talk to them. What a shock! The problem was fixed! She never followed up on anything she told me she would and my credit was almost affected because of her. She did not apologize. She was actually very unprofessional and rude. Other frustrating things about this office involve the scheduling. Eventhough we make our appointments in person they call (before 8am), text, and send postcards reminding us to make one! Lastly, I just called today to cancel my dental appointment as I obviously will not be going there anymore. The scheduler said that she actually could not find my appointment. I told her I had the appointment card in my hand and read her the date and time written down. She said that was "impossible" because the office is closed that week. This place is unbelievable!! It's a good thing I didn't show up at 8 am on my day off for my appointment to find the office closed. Several of our coworkers have had the same experiences and have stopped going there.We would never recommend this office to anyone! We really liked Dr Stephen Brown so it is a shame that his front desk is ruining his practice.
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