I have actually been here twice and both times the experience was nightmarish. I decided to give it another try and just change the hairstylist to who they recommended. Big mistake! I always hear such good things about this place and I wanted a quality cut since I had decided to change my hairstyle from really long to a bit shorter. My hairstylist and I agreed that my hair would be clavicle length. We both touched the area that the hair would come to so we were very clear and it was a big deal to me so I was apprehensive but she assured me she wouldn't go shorter. When she was done my hair length was to my chin a good 6 or 7 inches from agreed upon length. It was a very good cut but definitely not suited for me and the shape of my face. I was so upset and uncomfortable that I went out and got extensions. Just because you pay more for a premium stylist doesn't mean they are going to give you the best cut. Still looking :-)