I've been going into Bob's Cycle Supply for about 35 years. They have ALWAYS been friendly and VERY helpful, and EXTREMELY Knowledgeable. Carol, The little old lady behind the counter, REALLY KNOWS her shit!!! And is VERY Helpful... But, you HAVE to be respectful as you should be when someone is trying to HELP You. I am VERY picky as to whom I allow to touch my Shovel. I trust them pretty much solely to work on it. As for "Nelson J.", You are an idiot! There is a difference between Bob's Cycle Supply and Bob's Used Cycles... Bob's Cycle Supply DOES NOT SELL Jap bikes OR parts!!! NEVER HAS! They are STRICTLY Harley. You should use that College Education a little more and at least get the right business!!! And as for the other guy, Mike H. Bob has ALWAYS stood beside everything his shop has ever done. If you take something in and there are multiple things wrong with your bike, They are going to tell you when they find it. I have seen numerous times where guys bring things in and want them installed... If you ask them to only change one particular part, They will ONLY change that part, But you are still going to have issues with the other defective parts. you can bring a bike into any shop and they will do their damndest to cut down other shops. You aren't real up on this stuff are you..??..?? I have dealt with MANY dealers across the country and have worked in some of them. I could tell you some pretty messed up stories about some of them... Bob's Cycle Supply has done and continues to do great work on older Harleys.