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  • Pretty disappointed in the resort. I stayed here about six months ago and had a negative experience. We had absolutely no running water. We were only here for one night so we weren't able to switch rooms, we just didn't have time. So I when I got their survey via email after I got home, I wrote about my experience. They were SO apologetic and completely comped my room. So, this year, I took my assistant to Vegas as a going away last horrah, and I figured Mandalay bay was one of the most Vegas-y options since she hasn't ever been. Because they were so helpful with correcting the problem I had before, I thought I'd give them a shot. Mistake. The service is okay, people are pretty nice but they should be so I don't give points for that. The room was hardly ready when we checked in. No glasses, and no room service menu (Sunday morning in Vegas with no room service is like painful). There was someone above us doing god knows what and making so much noise. So nothing horrible happened, but it's irritating when you're paying a premium for a room and little things keep going wrong. I don't know why I stray from Encore. I just figured with Mandalay's killer pool, this would be a more "fun" place for someone who's never been to Vegas.
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