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| - This week, the clutch on my 2013 Scion FR-S seized at 50K miles. Just 7 months ago, I bought it as a Certified Pre-Owned vehicle (with 38K miles) from a national chain dealership (Toyota / Scion). When the clutch went out on Sunday, I had it towed to the dealership thinking there was no way they'd "leave me hanging." WRONG.
The service manager told me neither the CPO warranty *nor* the platinum-level extended warranty I purchased through the dealership would cover a new clutch. They consider it "wear-and-tear."
Now, I baby this beast and am a lifelong stick shift driver. Last year, the clutch on my previous car -- an Acura RSX -- didn't need any attention until 180K miles. (And Mike did that repair, too, super fast and affordably -- with a free tow to his shop.)
So, the clutch damage to the FR-S had to have happened before I bought this car.
Instead of working with me, the dealership quoted me $2,500 for a new clutch, including 10+ hours of labor. At that point, I called Mike.
Within the hour, he sent his tow truck (again, at no cost) to the dealership to retrieve my car. Less than 36 hours later, the car is driving beautifully, with a new clutch, for LESS THAN HALF of what the dealership quoted.
Not only that, Mike will be reaching out to my warranty company on my behalf. I didn't ask him to; he offered. Whether he's successful or not, that speaks volumes for his level of commitment and professionalism.
He has a long-term customer, now -- +1, since my boyfriend is so impressed. Big thanks to the whole team!
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