My last visit was on a late Friday evening after a few hours of shopping. We arrived super thirsty and were seated right away, in a table close to the bar area. We waited more than 15 minutes and I finally went up to the bar to ask for water. Well, the waitress delivered it to the wrong table, so I had to go back and ask again. Really unacceptable to have to wait 20 mins for water - let alone taking an order. While I only ordered dessert at this visit, it's a chain restaurant - the food is nothing special. The lemon meringue cheesecake was very good. It was a big portion- even with 2 helpers we didn't finish it. Overall the service is poor - it's an adequate place to grab dessert if you're not short on time.