This is the first time I have been to this theater, although I go to Regal Cinemas a lot in general. When I checked in for the movie, the lady at the ticket counter told me that I get a free movie. I was pretty happy about that until I saw my redeemable points and now they are all gone. I wanted a popcorn and if I would have known she was taking away all my points I would have said no. Once the transaction was complete she couldn't undo it. That's not fair.