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| - Horrible Customer Service from Store Manager (Brian Grito) don't understand why he's even in that type of position! Store was a Mess, seriously I've never seen sooo many opened products in my life, let alone NOTHING was in the right spot.
Went there to buy Mario Budesco product because it's pretty much only sold in stores at Ulta. Went into the Korean beauty section which is a huuuge plus they had and it was great because it seemed like all of their face masks on sale! Nope went to the check out counter advised me it wasn't, I asked if they could honor it because of how disorganized everything was that it clearly wasn't just customer error but employee error as well. They seemed hesitant and called the store manager Brian. A bit heavy set white skinned balding fellow. Met him in the aisle to explain my concern and confusion about placement of product. FROM THE START
He was very condescending and passive aggressive. Told me multiple times that, that product wasn't what was on the tag, I continued and pointed to where I found it with the same products still there, he then took all of them and started organizing the whole sections. I said well since it's obviously not an employee error would he continue to honor it because there were 7 nicely stacked products in the area. So I assumed an employee did that because why would a consumer do that? Logic. Nope then I continued to ask why he wouldn't and shut down the conversation. Continued to say "we are not having this conversation is there anything else I can do" I continued to say well I'm waiting for the clearance product that you said you were looking for." He continued and I continued to ask why he was being rude, and at that point he raised his tone a bit and said "do you want to be kicked out mam' I WILL KICK YOU OUT" at that point I couldn't understand why first off would he resort to that? When I did nothing wrong let alone raise any of my voice and then two why he couldn't answer simple costumer questions.
More of this back and forth conversation happened. Threatened to kick me out three times, belittled me about how he wouldn't honor it. (Dollar and some change difference.) and that consumers are at fault for ALL of the mess in the store.
First off, why run a store or have employees if it doesn't matter where products should go. One of my questions, he said " they have other things to do then follow containers mess up the store." I said well at least make it look like you care about the way it looks. He then proceeded to threaten to kick me out again. At this point I was so appalled at the costumer service he obviously didn't have, I gave us and just asked for his name and job title. There truly was sooo much that happened but it would be too long to say on he
NEVER EVER GOING TO THIS STORE EVER AGAIN.
*will update when the district manager contacts me about my formal complaint. Hopefully she or he has excellent costumer service.
UPDATE:
District manager was named Carrie and she was very apologetic, very professional and informative. She called and explained that his behavior was unacceptable despite reasons. She reviewed tapes and what not. She apologized and informed me of why things happened BUT said still was not excused and made me feel a bit better, I'll never return that this ulta ever again but might go to another in the future, she offered a small incentive for my horrible ordeal and wanted me to continue to. Shop and try ulta again. Great phone call. Will never return to this one though.
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