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| - Accolade is a terrible location to live- and the apartments are no better. Please find below my list of complaints:
1.) I have lived here for year and a half now. The only reason I renewed my lease was due to a short term unemployment and not having the funds to move when my renewal came up. I absolutely will not be renewing this time around.
2.) When I first moved into my apartment, I had a bug problem. Cockroaches would come out of the bathtub, out of the sinks, and little bugs would be on the counter every evening. I was only able to resolve this by spraying every evening straight for a week. Disgusting.
3.) they call this a gated community. The gate on Central is never working. If they do fix it, it works for two days. Do not consider this a gated community if you move in. What's the issue with this? My vehicle was broken into two weeks ago and I had things stolen out of it. Possibly, if the gate was actually working so random people couldn't just walk in this may have been avoided. Icing on the cake, my neighbor across the hallway had his car slammed into the brick wall by a drunk driver in the community. Their cameras couldn't even get the vehicle who did it. Not exactly my problem, but imagine if that was you.
4.) Front office people, awful. All you have to do is have emotional empathy to be in customer service and God for bid they show any of that. After two months of signing my second lease, they decided to change their terms and conditions to make residents pay their full water and sewer utility bill. They say this isnt a big deal because it's only an additional $10 but with all of your bills going up that additional $10 adds up. I spoke to the manager with my concerns because I was very aggravated when they did this, if she would've just given me emotional empathy I would've back down and not had an argument with her. But she just kept saying it was in my contract and just kept telling me that it's only $10 a month. That's just one example of many, I've had multiple communication with office staff and the only one that I've ever had a resolution with was Jordan. That's the only kind thing I have to say in regards to my review.
5.) Parents let their children roam free with no supervision. They play in the hallway screaming and at the pool are swearing up a storm- you want a child friendly environment this is not the place for it. The fact that children are at the pool swearing and throwing the lawn chairs in the pool, absolutely disrespectful behavior
6.) my appliances have broken multiple times in my unit, and it can take them 2 to 3 days to fix it. When you're doing your laundry and your dryer breaks and now your clothes have to sit for three days, that's disgusting. The fact that my dryer has broken five times during my lease, they must not be fixing it right and won't replace it. I've had my clothing destroyed because of issues with my dryer.
7.) My electricity bill is astronomical due to improper ventilation. The ceiling boards appear to have a molding issue and cracking. I've added a lot of Jacore to my apartment to make it look cute, but you can't hide that.
8.) and finally, the walls are paper thin. My neighbors stomp so hard and after I have asked them multiple times to keep it down they do not. I've asked front desk to give them a courtesy call and the issue still resumes. If I'm in the restroom when they are, I can literally hear them peeing. They're cheap units, and the entire complex is just cheap feeling. If you're OK with that and everything else- then feel free to move in. But I warn you to not. $842 a month w utilities for cheapness and frustration .... just pay else where.
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