Pros
1. Nice glass selection - unlike Visionworks - they cary high fashion frames like Prada, Burberry, Versace, Polo, Gucci and Ray Ban
2. Very organized in their process. They provide you with a lens case, where you select 4-5 frames. You try them on and they take a picture of you with all of them on.
3. Fast- Their glasses are done in about an hour like they advertise
Cons
1. Very salesy and they push for features that drive up the cost of the glasses.
2. Insurance plan only covers the cheap lenses. The lenses that you want are very expensive and usually over a $100 by themselves not including the frames
3. They push for a $35 service fee that is unnecessary in my opinion. It's similar to car rental companies charging for insurance when you already have coverage thru your insurance
4. Understaffed - we had to wait a long time before someone helped us.
5. They will push for you to buy a second pair of glasses for 40% off to suggest you are getting a deal when in reality the glasses are so marked up that 40% off $300 glasses isn't really a deal.
Bottomline- can be okay but just be prepared for the upselling. You don't need antireflective coating and other special lenses that your insurance plan doesn't cover. You don't need the repair plan. You don't need a second pair of glasses. Be prepared to walk away.