Wow! James is a rockstar! The larger of our 2 units wasn't working properly so I chose MD from yelp reviews and James answered immediately and said he could be at our place in @1.5 hours. He actually arrived in 30 minutes which was awesome! James was friendly, polite, respectful, professional and efficient. Thankfully, it was an easy repair of the compressor and I was charged the service fee + part = very reasonable price. Extremely relieved that it was a simple, cheap fix and super happy to know James is out there ready and able to come to the rescue in the future. Thank you MD Air!