We were introduced by our host to two waiters who evidently forgot their GPS at home, because they couldn't find their way back to our table. After being there for over 1.5 hours, we finally received our food (and only after reminding the staff that we weren't sitting there because we love their carpet and think they just have the darnest chairs in the world).
We were not asked if we wanted a wine refill until the 1.5 hour mark when we also asked them for the whereabouts of our food. We received our food shortly thereafter, despite putting in our orders within 15 minutes of being seated. There was no apology or explanation for why our food took so long, despite the tables around us being empty. Our waters were only refilled once. If not for the amazing company I was with, I would have left at the 1 hour mark.
Food wise.. I was not particularly hungry so I ordered a salad and a side dish (lobster tempura) as my main course. I fully regret asking them to hold on bringing out the salad until everyone received their main dish.
My lobster tempura was really meh. Like, really meh. It reminded me of state fair food, where you find oreos/junk thrown into a batter of disgusting oil. The portion for the lobster tails definitely looked big, but the oily crust was 75% of the plate. Not worth the $27 price tag. I will say that the portion for the steak looked bigger than advertised -- definitely a plus, but not enough to make up for the non-existent service.