I've never been THAT picky about my hair (honestly because I don't want to pay the price that comes along with it) I've lived in the Charlotte area for almost 3 years and I've only had my hair cut maybe three times and only colored twice, both of which weren't the best experiences! The last time I colored my hair (I wanted balayage) it came out orange, the girl told me my hair just wouldn't hold blonde. (And what do I know, I don't do hair) So I payed and left. Fast forward a year and some months, I found Element 5 on Yelp and thought I'd give them a try! I met Tricia for a haircut and to talk about color. She was very nice and gave me great advice about the process in coloring my hair. That was last Friday, today I had another appointment for color with Tricia....and let me tell ya, I love the color! She did a full foil to lighten up my hair (because I want to see how blonde I can get) and I was so happy with the results!! I cannot wait to go back and put more blonde in it!! I also met Traci as I was leaving. She answered all of my questions about scheduling another appointment, and how much it was to get my eyebrows done. She was so nice! Let's just say, I've learned that sometimes it's worth spending the extra money to get things done right!!