I used to love this place but not anymore. When it comes to their customer service... They suck big time.. Including their security for the casino. Coming out from their new club... They called their head of security to come and talk to us and he was nothing but rude. My brother in law was upset because someone in the club spit on his wife. The short, bald security manager just yelled at him and got in his face. They told us to leave and didn't even say anything about the other people in the club. Great job btw. Those same people who spit on my sister-in-law ended up stealing my friends purse. Again, great job. Before any of this happened, we were at the jay z show. Before it even started, we had to wait for 45 minutes because they couldn't read our seat numbers on our tickets. The usher made it seem like we snuck in even though they had to scan our tickets to get passed the security guards. When the manager came back after 45 minutes of doing nothing... She just said, 'ok, you're ready to go.' Didn't explain anything to us and walked away. Again, great job. -_-