I've been less than impressed every time I come into the service department. This time was by far there most disappointing. The assistant service manager sat on his landline and on cell phone at same time. He didn't even look up while we stood there. I had 11am appointment for oil change, it was almost 30 minutes before even talking to anyone. When I asked the lady in service office, she said well don't leave your car or you'll get skipped. Finally at 1130 they took car. It was after 1pm before car was ready and we even told them to skip the wash because we had to leave. I'd rather pay for service somewhere else to have better customer service and more efficient service! Customer service definitely isn't the priority here.