| rev:text
| - This is a modification of my original post. I came back here tonight against my will. BUT the staff and service did a total 180!!!
The waiter was very pleasant, I did not get my eye almost poked out and the staff seemed more engaged with the customers
Brandon was a rockstar and everything was perfect!!
Great job tonight!!
This would have been a 1 star but the main entry was pretty good. However the wait staff, and management needs some serious help.
We came to Outback to have a good family time, and the customer service blew that good time out of the water.
The waiter had a who cares attitude the whole time. I understand it was pretty busy when we got there, but there was absolutely no motivation, excitement, and seemed he did not care to even be there. I do not even remember him breaking a smile the entire time he talked to my table. The food was pretty good when we got it, and we had to wait around for another 10 more minutes for a kids bowl of mac n cheese...
When he is serving our plates, I had to move my head back to avoid his forearm in front of my face. Not even an excuse me, pardon me, or let me reach across. I am almost sniffing this dudes frickn armpit. I am starting to think that his important tasks in the back are clouding his better judgement for any kind of manners.
The waiter barely came around to check in or to see how things are going. I figured he had better things to do in the back, or must have been super exhausted from all of the people that were there.
With the food coming out late, a server that does not even smile, and barely checks up on his table. Things got funny when we try to order dessert!!
As we start talking about what is good on the desert menu, he is waving his arms and talking with a lot of animation. I get that, and do it myself at times. But if I have a pen in my hand... I will make sure that I am aware of where my hands are at to a customers face.
Then it gets better!!! I had to reach up to block the guy from getting carried away and poking my eye out. Then instead of saying sorry, or my bad, or anything else like that..... Instead the waiter gets pissed off about it, and acts like a total jerk. Oh and it gets better!!! When they came out with the shake I ordered, it was warm milk with a small scope of ice cream!! Seriously?
It gets better!!!! I ask to speak with the manager, because I am thinking there is no point in talking to the waiter that is more interested in being in the back, and is acting like a total jerk at this point. When the manager comes over to our table she goes into full defense mode of her waiter, the staff for making my shake "the right way" because she saw them make it.
I am starting to wonder what they were doing in the back???? By this point I could care less what the manager had to say, or hearing her defend the waiter or the staff in the back... I seriously wonder what they were doing in the back!!
Then it gets even better, I told her that I did not want the shake, and it looked like milk with a scope of ice cream which is what it looked like. The whole table saw it, and we were all laughing because I must have upset him from not wanting my eye poked out?? She said she would take it off the bill (which we already paid for, so we were not expecting a free meal). Without us realizing it, the waiter double charged my order... I am seriously wondering what was taking up all of his time in the back??
I seriously doubt I will go back to this Outback. There is one off of the 17 that has better servers. Heck, even with my recent business trip to Pittsburgh the Outback over there was 5 stars all around. Don't waste your time with this Outback if you expect to have good customer service, and a manager that does not try to blow smoke up your backside because her employees are screwing up.
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