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  • I will be a loyal customer to Big Two forever!! We had a pretty big car repair at Big Two which was covered by an extended warranty. Thank goodness my service coordinator, Grant Foster, not only reminded me that I had a service warranty, but he called the company for me and got the necessary approval all in order; they performed all the required work the next day. A few days later we headed out of town, on a trip with friends. We got to Cameron, AZ which is a trading post about an hour north of Flagstaff, where our oil plug fell out, and the car flashed a warning to stop immediately; as we rolled to a stop all the oil flooded out of the car. The upper oil gasket was the area our major repair had taken place, and I knew I was going to have to become hard nosed about getting my car repaired, a position I hate to be put in. I called Grant and he immediately started working the issue. We told him we needed to be in UT the next night. While he kept me in the loop, he arranged that he and a service technician would drive to Flagstaff and repair the car that evening at the lot of the local Toyota dealership. At every turn, he had already thought out multiple solutions, in case the first didn't work he had backup options. Now admittedly, the cause of the second repair was the fault of Big Two, but instead of leaving a nasty taste in our mouths by shirking their responsibility, they made the situation as right as humanly possible. The car was repaired that evening and we were able to continue on our trip without further incident, and with only the slightest of delays. It should also be mentioned that when we returned, Grant called to set up a diagnostic session and detailed our car beautifully free of charge. And no, I didn't have to demand anything, Grant and Big Two anticipated every turn and we were put in the position of being where we started. Grant had a positive attitude about everything, and was very attentive. If Big Two hires this kind of person to represent them in the service department, I wouldn't hesitate to purchase a car from them and to have my car serviced by them. We had an absolutely fantastic experience.
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