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| - I was so excited for this McDonalds to open, it's about time we get a food place in that location. So you can imagine my disappointment with their terrible service and bad quality food making!!
Worst. Worst. Worst. I get they are new. I do, so the first few times I went, I kept my cool, didn't complain, smiled, etc.
I like to go mid-morning on my way to work for either just coffee and a Sausage McMuffin with no egg... How complicated of an order can it be??!! Sometimes I will mix it up and get a combo meal, this is usually where they royally screw it up.
I'm irritated just thinking about the visits Ive had and how 4 out of 5 visits they screwed something up.
To make this brief, here are my major issues.
I order Splenda to be added to my drink. I'm in my work clothes, and I don't want to pull over and carefully add it myself and spill on my clothes since they A) they always fill it too high, and B) I don't want to make any more stops!
Cheese: hardly ever melted on the Quarter Pounder, or Big Mac and I've tried about 3 or 4 times. Cheese not melted, or the tiniest blob of sauce! I wanted the new habanero ranch, couldn't even taste the sauce except for one bite! Plus it was luke-warm at least twice! The hot & spicy with a tiny splash of mayo? I mean, really!
I ordered an iced Caramel Mocha, get to the window, she hands me the latte, it had no caramel on the whip, so I ask, is this the Caramel Mocha? She stares at me blankly and says yes, I say, I'm used to it having caramel on top, she says its a caramel mocha, so off to work I go, I'm already late because they are super SLOW, and sure enough take a sip after I'm gone and it's a regular mocha. Pathetic service!
I did write in to corporate after my 8th or 10th attempt to do business there.. And the manager called me and apologized. Told me to come in and get a free combo on him. So not happening. Go in so they can remember me as the Girl who called them out for their shit slow service, always messing up my orders, and crap food making? No thanks. I would have rather had some coups sent so I could remain anonymous.
Oh well. I just drive a few more blocks down to Rainbow and Blue Diamond location if i have the extra time, they are great!
As for this place? Shame on you for STILL not being able to get your shit together!
One positive note I will say is there are two very friendly employees there. They work the drive thru taking orders/$$ I wish I had their names!
Will I be back? Sadly probably yes, it's very convenient for me on my way to work when I don't have time to go to rainbow location.. But I limit what I get, try to keep it simple and always hope for the best... Maybe someday they will be a great location... As for now? The McDonald's Corporation would be ashamed!!!
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