I had a very unfortunate experience at another local jeweler and got stuck with a ring that I wasn't happy with (poor craftsmanship and poor customer service).
The ring did have nice diamonds, so I took it to Farrar to see if they could make something new out of it. Rod was awesome! He is patient, knowledgeable, and takes a lot of pride in his work. He really wants you to be happy with your end product. I actually found a ring in the gallery on his website that I liked. He measured the stones in my ring and created the same style as the one in the gallery, but with my diamonds and proportionate to my size. We made some subtle changes that really made it exactly what I wanted. I tried on the mold and the unpolished ring to make sure the sizing and width were comfortable. My new ring is stunning! The quality of his work is top notch... the rows are straight, the diamonds are set evenly, etc. He had to add three stones for the new style that I chose and they are matched perfectly with the others. I couldn't be happier with it. The cost was extremely reasonable and actually less than what I was quoted at the other jeweler in their attempt to "resolve the problem". I totally recommend finding something you like and having Rod make it. I wish I would have just done that from the beginning.