I concur with the reviews regarding customer service and training.
My friend and I walked in and asked the hostess if they had soup, she nodded yes and then I asked her what kind. She showed us the menu and we decided on the Clam Chowder, we told her we wanted calm chowder, she then asked where we would like to sit and we told her the bar.
Couple mins later bar tender (super nice guy) showed up and asked us if we wanted anything and we told him no, we already had drinks and had placed our order.
10mins later I asked if they had a bread basket for people waiting on food..... the hostess went and got the manager who in a very condescending tone asked if we had food coming...we told her yes we had placed an order for soup
Another 10-15mins pass and she brings us the bread basket and informed us they were still making the soup... another 10 mins pass and she asks the bartenders if we ordered soup through them, they both responded no. She then comes and tells us that there is no order for our soup and the hostess never put in the order.....
At this point I am pissed, my friend was hungry she had an extraction and could only drink soup... and I State that to the waitress who asked us if everything is okay. She ran back to the kitchen and reappeared with 2mins with the soup and bread...
And while the bartender was awesome he did charge my card for my friends soup and walked up with the receipt...my friend had cash in hand to pay him...
Bunch of errors, bunch of misunderstanding, the manager is super rude and condescending. Just awful experience.
Food was great, but I didn't order the soup and was charged for something I didn't personally place.