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  • My review is about service, not sales. I have no information about the sales side of things. I was in town with my husband on a business trip. I had my car serviced at Carmax in Inglewood, CA before heading to LV. Carmax said everything was fine, they replaced some valve (that turns out probably didn't even need to be replaced), and the engine light went off, so we headed out for the trip. Well, it was not fine. The engine started racing at times and then would drag horribly to the point that 18-wheelers were passing us going uphill. We were worried about getting stranded in the dessert in 110 degree temp with little to no cell signal and towns miles apart. We finally made it to LV, and I called a Dodge dealership the next morning to have them check it. I happened to call Chapman and talked with David Richards. David was awesome. He told me that I needed a new catalytic converter (which Carmax cleared the signal on and obviously didn't test drive it to find out if it was fixed and therefore it didn't get replaced) and that the Carmax service person installed the valve wrong, which is why the check engine light came back on. I called Carmax corporate and told them the nightmare of what we had gone through. It was a really long, painful story. She was helpful. She understood the seriousness of the problem that we experienced and got some managers on it. They called me, and they worked with David to take care of the check engine diagnostic fee. Chapman replaced my cat (which most other dealerships I talked to in the days prior didn't even keep in stock) under the Dodge warranty but still wanted their diagnostic fee. I understood but I wasn't about to pay it since Carmax had screwed me. The big wig at Carmax in CA arranged payment to David (all they had to do was put a pin in correctly to seat the valve), and Chapman had the cat replaced in a jiffy. I couldn't believe it. I'm grateful to David for all the support and working with Carmax and to Chapman for all the rides to and from my hotel. We had no trouble on the way back to Los Angeles. I hope I never have to have service again while in LV, but if I do, I know where I'm taking my car.
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