I went back for another try at this shop and had a better experience. The same staff was working. They did a very good job and were very friendly. That said, I was 1 of 3 customers in the building so it wasn't busy.
The bagels tasted very good (one everything and a cheddar cheese). The meal was excellent and I had plenty of time to read the paper in silence. Once again, the hot coffee was excellent.
I like this shop and will go back again. I really like that it is tucked in behind a number of other businesses. It's a bit of a hidden spot that is fun to find.
Enjoy.