I give it one star because I can't give zero. We only ordered an espresso and a cappucino which were fine, so I am not commenting on the food. The customer service is horrible! The employees were very rude. I'm sorry that we did not know the procedure of where to go to pick up our coffee because we had not been there before, but sheesh...is it so hard to answer our questions and smile and be polite? We had some questions about making it a skinny cappucino and the lady taking our order acted like we were interrupting her. We're staying at the Venetian, but we won't be buying anything else from this place!