These guys kick butt! I just moved into a trilevel. They tried to get my sectional couch to the lower level specifically where I planned it to be. And there was no way it was fitting down the stairs and around the corner. I was pretty disappointed cause it was going to throw off my plans (and cost me more money in new furniture I didn't want to spend). After awhile of being disappointed I had asked if maybe they thought it would fit through the window. So they weren't sure, but they would try. Well these guys didn't just try, they made it happen! Plus, when they put my china cabinet back together the legs were tighter than what they were before! We had one piece of transition floor that did come up, but it was documented and they have already called me to let me know someone else would be contacting me to get it fixed! This was my second time using this company as I used them to pick up my household goods and store it months ago. Even though they were great then too, I had been hesitant to write a review until after my goods were delivered, (as I had issues with another company in the past with delivery). I'm happy to say these guys rocked it both times! I would highly recommend and would definitely use again! (Except I don't want to move again....but if I do, I'll use this team!)
Update: They said they were going to have the transition floor fixed and said they contacted someone. When I called to follow up about it I got no response. To date I still haven't had I fixed. Still sitting in my living room. If they eventually fixed what they said they would, I would bump my rating back up to a 5. Cause they it's on site we're great, I think it's a management issue when they don't follow thru with the corrective action part. It's April and this was in November so I am a little late in updating my review. I did finally give up on thinking they would actually fix it. Eventually I suppose I'll have to hire someone to do it. Haven't gotten sound to that yet either. Would have been easier if they would have just followed thru with the fix like they said they would.