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| - My main criticism of this place is how understaffed they seem to constantly be, even during the day. I have NEVER gone to the electronics section and found someone working there to help me find what I need. I always have to find someone who'll find someone to either help me, or TRY to help me. This morning I went in for a nano-sim-card for my new phone. Someone found someone who would try to help me, but ended up telling me he just didn't know how to do what I wanted, but that "the mobile people will be in around 12 pm." I decided I'd go back and buy the sim card when there was someone there to install it - Target is one of only two stores that can sell me the sim card needed with my phone and the company I get my service from. I decided to comment to store management about the seeming constant lack of enough personnel, and had to wait four minutes while two males working behind the guest services counter (and behind a wall where they could not be seen, and they could not see that a customer was waiting for assistance) jabbered away about what seemed to be personal stuff. When they came out, the young one indicated that he could help me with the concern I stated, but went on only to try to explain why there aren't enough people, without validating my concern and problem with that. In the end, he could only offer to let me fill out a complaint or comment card; but then, after looking through two drawers and not finding one, offered me a small piece of lined paper to write on. How am I supposed to know the format/formula they use for customer feedback? I declined, but said I'd stop by again when I came back to get my sim card, and ask for the form then. He promised me he would have found them and got one for me by then. We'll see, and I'll update this review after that time.
On the plus side, they DO have modern credit card readers that know what to do with a chip card, but after you've done your job right with your chip credit card, the device makes an unpleasant buzz noise that surely would make the average person think "uh oh, what did I do wrong?"
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Well, I went back, arrived about 12:10, and by 12:20 the "Target Mobile" person who was supposed to be in at noon was still not there. "He isn't a regular Target employee," I was told, so they've no supervisory "powers" over him, and cannot even call him and ask him when he'll actually show up. Can my reader spell LAME? Further, the same young man was behind the counter at "Guest Services," Christian, and he couldn't offer anything but a bigger piece of paper to leave a note for someone in a supervisory position at the store. (Might have done something positive in my mind had he offered to get some kind of supervisor to speak with me while I was actually in the store, but that didn't occur to him, and I didn't ask.) I decided that since I was there, I might as well buy the card, and go home and see if I can install it and make it work myself, but that's a service that Target Mobile people are supposed to be providing. They are under contract of some sort with Consumer Cellular to do this, and I'm not getting what I deserve. The man who sold me the card, Michael, was polite and apologetic, but he, too, could not offer any way for the store to contact the Target Mobile staff person and ask when that person would actually show up at the store. Michael, you might have offered to call me when the man comes in, if I would be willing to come back to your store again, but you didn't think of that, too bad. FYI - there's a printed schedule by the counter that says the person would be in at 12:00 p.m. - meaning noon - but he hadn't shown up. They offered to call another Target store for me, to see if a Target Mobile person was in, but I said I declined to keep burning up more and more gas making more trips, when I felt one trip during normal business hours ought to be enough. I had made three, at that point, and a fourth would just be too much. I told Christian I wasn't interested in writing a paper note, but suggested he ask the supervisor to look for my yelp of today's date, told him my name, and asked that the supervisor contact me back here on yelp, so readers would know how Target follows up with this.
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UPDATE: I took the phone to Best Buy, where another expert attempted to migrate my contacts from the old flip phone to my new iPhone. She couldn't do it. Now I'm no tech-savvy young buck. Most people I went to school with can only manage the bare essentials with electronic technology in computers and smart-this and i-that. But, doing some research on the web, and playing around with my phone, I found a way to get all of my contacts in my email client, Outlook 2016, than generate a csv file of them, import that into my gmail, and then use the email app on the iPhone to "fetch" my contacts onto the iPhone. Yeah, it shouldn't be so hard, but I don't earn my living helping people with new phones.
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