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  • Not really sure what's happening at Hanks. I do know it's not good. We have been about a half a dozen times since my original review always great. Expensive but it is considered a high end steak house. With that said I will begin with the new butter offering I though it just had a drizzol of oil and some cracked pepper ok I put some on my bread it was bread with what was pure salt. Could not taste anything but salt. Asked the buser for some plain butter when he came back I asked him what was on the butter? Some type of special Hawaiian island salt. He smiled, I said do you hear this request for plain butter a lot he gave me the knowing nod. This would not have been an issue if they had served both and explained the salted oily butter. My husband and I started with crab cocktail it was good kinda hard to mess that up except the creamy mustard sauce served along side the very spicy cocktail sauce was like dipping your crab in mustard not as I remembered. We split a steak house salad. It was ice cold not chilled more like it had been sitting in the fridge since early afternoon it was over dressed and mushy but what really annoyed me was the brown mush of avocado it was disgusting we each had a few bites before the forks went down. The buser took them away you could pretty much tell we did not eat them. Nobody came over to ask if everything was alright. I have a feeling instead of making them fresh to order they are now preparing them in the afternoon and putting them in the fridge unacceptable. Entree we ordered prime rib we have had the prime rib here before and enjoyed it. We did notic they no longer offer the queen and king cuts. I would get the queen and my husband would get the king now it's a flat 16oz which with mine I would doubt even came close to that. When asked how we would like it we we were apprehensive to ask for mediumwell because a lot of times it comes back so well done it's like eating your shoe. Our waitress assured us she would talk to the chef and let them know we would like it lightly pink. Hahaha like the bottom of my shoe the pink had gone long ago. It was tasty. I ate the tender outside first when the waitress came to check and ask how it was cooked I showed her my overly well done prime rib she offered to redo it. nope we are just gonna finish up. check please. It was not worth the money this time. I'm so disappointed because this is so close to our house. Really the only good thing we ain't were our potatoes. Baked and a sweet. We brought our shoe meat prime rib home to the puppy he loved it. The 2 stars were for the staff. I feel like we were ripped off. We will never go back. Hanks which was once a fave is now a PASS.
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