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  • I purchased a groupon for this establishment because I've been looking for a good southern style restaurant in the Phoenix area. We went into with high hopes even though the place appears to be pretty new given the few reviews. When arriving the restaurant appeared to be pretty clean, though the floors were kind of sticky, but nothing major. We were seated and the server took our drink order, I had a diet coke and my fiancee got a peach tea. Now keep in mind when we got there, there were only 4 parties of people, one group was getting ready to leave. So basically there were only 3 groups, me and my fiancee, another two individuals and a larger group of 5. Nothing too major. I noticed the server talking with other staff, and roughly 10 minutes later we still didn't have our drinks, in fact our server was just having a conversation with the big group. Another employee who was off the clock came in and started talking with the manager. To say we felt ignored would have been an understatement. The manager finally came to us to ask if we wanted drinks (yes we were asked that again), and we repeated our order to him that we gave the server. Our server turns around from the big group of people and shouts "Oh the diet coke is sitting in the kitchen". So basically our drinks were just sitting there, the server clearly had other priorities. By the time the manager came with our drinks we had enough, it is not a good feeling to be ignored completely by your server especially in a place that wasn't even close to being busy. If this place wants to stay in business they probably should treat their customers with a bit more respect whether there is one customer or 10. It seemed clear the server was more interested in the big group of people, heck the other couple was waiting for their check the whole time we were there. Yeah I paid money for the groupon, but it got to the point where it just wasn't worth it. We were trying to have a nice night out and they almost ruined it. Thankfully we found a wonderful restaurant where we actually felt welcome so the night wasn't a bust after all. I've maybe walked out of one restaurant my entire life, Down South is now the 2nd. Too bad, because the food may have been pretty good.
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