Pretty darn good for a chain I must say. Had the Reuben, which came out warmed and on dark rye. My only complaint would be the amount of meat. I'm used to deli-fied stacks of thin delicious meat. Obviously cost prohibitive in the case of a chain. 99.0 sanitation rating which is better than half the upscale uptown restaurants. Nice restrooms, friendly staff and plenty of free refills at the soda machines. Good thing the BF works in Gastonia so we can come back. Oh and having a Cinnabon inside is brilliant!