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  • Hey Starbucks Fans, Wanna make sure you waste time in the morning? Wanna experience bad customer service at .....of all places , a Starbucks? It's almost impossible to get bad customer service at a Starbuck's, right? EXCEPT HERE! Oct. 8th, 2014 approximately 5am and in a rush to get to work. Get my Venti pike through the drive thru. Half way down the road, drink and spit....coffee grounds and tastes like it was burnt. Drive all the way back. Tell them the problem and ask to have it remade. All done without a smile and then,,, and then ...a huddle of about 4-5 barista's form near the drive thru window and I get several hard eyes and especially a long stare from the girl that made my drink. The male barista that remade my drink was unfriendly and unapologetic. He practically threw the drink on the counter and hurriedly walked away I then said: "hey, what about my free drink coupon"? "you know, the one that you give out when an order is screwed up/" The barista said I should be happy because they just remade my drink. I WASN'T HAPPY! He said he would get his manager, AMANDA. If you want someone to put you in a bad mood, just talk to sour puss AMANDA. I don't think she is a real manager, but a supervisor of some sorts. Supposedly this store was operating with no manager that day because MIGUEL had the day off. AMANDA was so sour looking, so unhappy looking and obviously had not been trained properly. I said I wanted my FREE DRINK coupon. She said no. I said: "ummmm, well, what are the free drink coupons for then?" She said they are for when a customer is unhappy with heir drink or order. I informed her I wasn't happy. She said sorry, but we already remade your drink and now that's all they can do. THINK ABOUT IT: you got your drink, it was screwed up....you drove 10 minutes putting me around 35th give or take and then turn around and drive back to 67th....are you going to be happy just to have the drink remade? Ummm isn't that how your drink should have been in the first place? NO! You are only going to be made WHOLE if they compensate for your time, for your gas, for being late to work, for the aggravation, right? SO, IF YOU WANT HORRIBLE, UNFRIENDLY, UNTRAINED STARBUCK BAD CUSTOMER SERVICE....YOU GO TO THE STARBUCKS AT 67TH AND PEORIA IN GLENDALE, AZ.....GUARANTEED TO RUIN YOUR DAY AND LEAVE YOU OUT OF POCKET!
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