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  • I would give no stars if I could. I have lived here for over six years and been getting pizza from this location for over six years. I've had three incidents where things did not go well. The first time was I asked for green peppers on my pizza and the girl asked me what kind of peppers so I said sweet because when you're from Chicago green peppers sweet peppers. I got a pizza that had sugary Green peppers on it. So I called and they gave me a credit. The second time I ordered a stuffed cheese pizza and it was about the same size as a regular I took pictures offered to bring them in but they gave me a credit. This happened in the span of about five years so considering how much I order that wasn't too much of a big deal. On Valentine's Day I ordered And the pizza was undercooked ,very much so. It was not the pizza I have come to know. I called and spoke with a manager I cannot remember his name I believe it was a Hispanic name. When I told him it was under cooked his words were " uh, I think I was the one that made that and I think it was done enough" I told him that I have been getting pizza from this establishment for six years and it was not done and it was not what I have come to expect from there. He told me I would get a $15 credit. Mind you even after he told me he thought it was done enough I told him I understand that it could be under cooked as I'm sure they are overwhelmed since it's Valentine's Day I was making excuses for him. Today I went to use the credit and he told me he will not honor it as he has no record of it. This is what another young man told me. I told him the manager is the one they gave me the credit on Valentine's Day and he just said sorry he said no, not until A cashier can come in to verify it. I will not come back to that Rosatis. You just lost a six-year customer. A customer who spent $30 or more every single time. You can thank your night manager for that.
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