DO NOT USE THIS COMPANY!!! They ruined my flooring and won't return any of my calls. I bought a Living Social and read the reviews warning that they will come to my house and that Matt will tell me it will be an Extra $200 to do the floors above the Living Social. I called the company and actually got someone on the phone and questioned her about the reviews and was assured it was just a disgruntled client. I was told Ken was coming to my house. I made the appointment and added 2 rooms of carpet and steps. Matt shows up at my house and seems very pleasant. We discuss the cost, he agrees I don't have any heavily soiled areas and I have no pets and everything seems fine and they begin. I wasn't expecting a high price service for cheap, I was expecting what the Voucher promised. A few minutes later he tells me he can't just clean the tiles and grout with the machine and needs to do an acid treatment and it will be an additional $200. He treated a spot in the middle of my kitchen WITHOUT TELLING ME and shows me the results. He never tried cleaning with just the machine. When I tell him I only want him to do the service on the Living Social voucher and the carpets he tells me he can't and that I should get a refund on the voucher. Not wanting a a spot in the middle of my kitchen floor and having already moved all of my furniture myself, I negotiate a reduced rate that includes the carpets and stairs for $150 total. That seems fair. Boy was I wrong! He sprays everything does the cleaning, while being pleasant all the while. I express some concern I've a few areas that don't seem to be drying correctly and he assures me everything will look great after its all dry in an hour or so. Matt told me if there were any areas I had a problem with I should call and he will come back out. He leaves and I mop the floor and THERE'S A RESIDUE THAT WON'T COME OFF THE TILES NO MATTER HOW MANY TIMES I MOP. THERE ARE SCUFFS AND SCRATCHES ALL OVER MY TILES. I have been calling and leaving messages for over a week and no one will respond. Are they F'n kidding me. Even with a Groupon or Living Social it's not worth dealing with them. They are crooks and do it with a smile and pleasant conversation. I only give it one star because my carpet came out decent. Someone should investigate them. They are probably shaking down little old ladies