Let start by saying my husband and I probably don't represent the demographics for this restaurant. We stopped because we wanted s quick burger and we had a coupon.
My husband doesn't care for counter-order restaurants. If there is a line, you feel pressured to make a decision and you can't ask a lot of questions - especially if it is your first visit.
So sure enough, they rushed him and got the order wrong. He wanted plain sweet potato fries, and they just duplicated my order of seasoned smash tots. We don't send food back (it was on the receipt that way, and we didn't catch it). So he ate a few and I got the rest.
The burgers were yummy. Soft bun, crisp lettuce. However I have never seen such thin tomato slices in my life!
We may try it again, but take time to review the menu in advance, so we know what we are getting.