I bowled last season with my last league in Charlotte. When we finished the season, I won a certificate for a free Rhino bowling ball from the "pro shop". The certificate has been nothing short of a nightmare. The pro shop manager acted like I was some kind of idiot for bringing it to him and said I needed to take it to the manager of the alley. I did that and he did the same and said take it to the pro shop manager. Neither acted the least bit interested in helping. I finally got the manager to go with me to the pro shop and he told me to pick the ball size and color. So I did. Let him know which one, and after another smart comment, he wrote it down and said he would take care of it. Just went back to pick it up this last week when bowling with the Stonewall league and the pro shop manager said nobody told him about it and it was never ordered. I told him again and he said he would order it. At this point, I can't deal with them anymore. I'd rather just buy my own from another place than deal with them anymore. I have informed my old league of the problems I have encountered with this and they are going to help me file a formal complaint. I will also be letting my new league know in case they plan on offering any similar prizes to their league. Also, don't plan on getting a resolution to any issues. They don't respond to any complaints, local or corporate.