Jeanie was my smile specialist and Kim was the office manager who was very accommodating and nice throughout the whole procedure. I'm still waiting for my trays, but their office is super cute and convenient for me. I live in Summerlin, and having one office close to home is key because now you can deal with getting your 3D impressions instead of doing it at home...(which I know I will mess up). Not to mention, your kit comes with the LED whitening, which is super cooooool! They also gave my wife one, even if she's not getting her trays yet! I totally recommend smile direct, their customer service is on point!