| rev:text
| - First time at this location and I would never go back.
I was third car in the cash/credit line, with 6 others piled behind me. After about ten minutes of waiting and wondering what is taking so long, an attendant appears out of nowhere and reveals that the middle, UNMARKED lane is also a cash/credit lane. He starts waving for cars to come thru and instead of taking me, or the woman in front of me, I watch as he serves ALL SIX cars behind me. At this point I decided I was no longer willing to give this place my money, but I was boxed in. 15 minutes into the line I get to the front and tell the attendant I want to pull through. I suggest that they get some sort of sign denoting the purpose of the center lane and that I have waited far too long.
Instead of an apology he argues with me. Telling me this lane has been open for months. I asked why then, did the six cars behind me not know to go thru that lane? Maybe it would be best to have an attendant dealing with traffic. He argued with me again, saying that there was someone out there. But where was he for the first ten minutes of my wait? Why did he take all the cars behind me first? "Sir, we have things we have to take care of. There's absolutely no way you waited that long." I was so taken aback by this statement that I told him I did not appreciate being spoken to in this way. And guess what, more arguing. Each criticism I brought to his attention, he shot down with an excuse.
I understand that they have jobs and a more important calling that maybe I don't know of, but I've learned a few things in my years of working customer service. 1) if a customer has a problem they find important enough to bring to your attention, DO NOT argue with them, and do not tell them they are wrong. Their happiness if far more important that you bring right. This is how you you get them to give your business a second chance. 2) They don't care if they've actually waited five minutes if it's felt like an eternity. Please value their time. They all have lives and things to attend to. You're being paid to serve them in a timely manner and to help them get through their day. 3) Be kind. It's really not that hard to thank someone for waiting, smile and say you're sorry, and offer a solution to the problem.
I've been a loyal customer at the 44th/McDowell location for years and have never had a problem like this. Their customer service is spot on. I don't know what happened at the 15thAve/Camelback location but they need a lesson in general human kindness.
Unless you like being treated as a subhuman, take your service elsewhere.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)