Let me start by saying I'm not a "Phantom" fan. Went because the tickets were purchased for us. I have to say that having a theater that was built to house the play made a big difference. The additional special effects are just plain cool. I would say that it feels like you are immersed in the story and there wasn't a bad seat in the house. I would definitely recommend this to anyone who is interested or has seen "Phantom" before.