On Saturday, I showed up here to watch The Hobbit with a friend. When we went to the concession area, Dennis was the cashier. Dennis has such excellent customer service, he treated us like royalty. Do I look like a queen, because I certainly felt like one. :-D. He didn't make us feel stressed out and rushed as I sometimes feel while trying to order. My entire movie experience was excellent. Thank you Dennis, and thank you Harkins. :-)