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  • I ordered two pizzas for dine-in, and I specified it over the phone twice that we want to dine-in and not take-away, and the receptionist said OK both of the times. Turns out that there were two Papa Del's in Champaign and we went to the other one. After waiting there for more than an hour, and after multiple investigations they tell us they don't have our order at all. And then only they say that maybe you placed your order on the one at Crossing but they don't offer dine-in. At this moment, I called the manager of Papa Del's at Crossing and asked him about why the order receptionist confirmed for our dine-in twice if they don't offer dine-in. He had nothing to say. Also, they had my number and didn't call me even after 1.5 hours of order. Even after all of this mess, he didn't offer me any discount and said that it's on us if we want to take the pizza or not, which I'm sure must have been cold by now. Pathetic service!
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