Let me paint a picture, it's 12:45pm on a weekday at the food court. It's relatively slow with no line at the Burgers + Ethnic Food B-B-Q. The worker gives you two free samples of beef and chicken. Nothing special, but there's no line and should be quick. I order a simple chicken sandwich and it'll be seven minutes (fresh to order). Okay, I have time.
Same guy disappears back into the kitchen and gives me an update two minutes out. I step away from the counter and check two minutes later... almost ready. I check again and get "oh, I forgot about you." What?? He was looking at his phone while he waited and I'm his only customer. You forgot about your ONE customer?
He throws in a free batch of fries and (drum roll) a cup of water for the wait. That's right, I got a free water. The fries were dry and some were crunchy.
Surprisingly, the chicken sandwich was tasty and moist. The bun was great too. Maybe one of the best chicken sandwiches I've had in a food court.
The whole experience was frustrating and I still don't know how he pulled off the chicken sandwich, when it should have been dry with how long he let it sit on the grill.