This rating is based on service ONLY. We continue to have the worst service from this location. We used to order delivery from here but stopped due to multiple incorrect orders and long wait times. Since it's so close to our home, we opted to start calling in for pickup. That strategy had been working fine until two nights ago. We called to place our order at 5:45pm and were told it would be ready for pickup in 20 minutes. AN HOUR AND A HALF LATER we finally had our order and were able to go home and eat. When we arrived for pickup, we were told our appetizer and salad were ready and they were "waiting on the pizza to be done." We waited and waited and waited.....to add insult to injury, the following things happened (or didn't) during our wait:
- There were less than 5 people eating inside the restaurant so it wasn't overly busy.
- Multiple other orders (pickup and delivery) were sent out in front of us.
- They tried to give us the wrong pizza.
- We had to listen to the kitchen staff argue and throw blame at each other about why our pizza never even got made.
- The manager NEVER came out to check on us, offer drinks or apologize.
We finally decided to ask for our money back and leave. They assured us it would only be another 10 minutes for our pizza and, if we waited, they would comp the whole order. We decided to wait and they brought the pizza to us 15 minutes later and had refunded our money.
The food is really good but it will be a long time before we order from there again.