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  • It would be a less than star if possible. DON'T EVER buy anything from the LAMESA RV on 75th Ave and McDowell. The one and only good thing I can say about this place is we liked the salesman. Unfortunately since we signed on the dotted line, we have had nothing but trouble. LOTS, and LOTS of craftsmanship issues. Extremely poor quality THOR product. So needless to say the coach we bought has been in the shop more than we've been on the road. Even though the product is sold at this location, evidently, everything that is wrong with it has to be approved by the manufacturer to be repaired. EVEN if it's brand NEW and has a warranty. That's the excuse we've been given several times for our RV being in their possession for VERY long periods of time. Wouldn't you think in these days of the PHONE, COMPUTER, our Hi-Tech times of the year 2016, you could get approval almost momentarily. When they want your money they sure get that approval fast. HMMMMM Now about the service department. Our assigned service advisors name is EDDIE CLAYTON. Whatever you do don't accept him. He is a LIAR. He tells you what he thinks you want to hear then denies it later. I've asked him through an e-mail to communicate with us through e-mail so we won't have so many misunderstandings but he won't do that. Obviously, he doesn't want anything in writing, I wonder why. He never follows through with anything. He called us to tell us our coach is ready and hasn't even verified everything he said would be done is done. Then when I question him about when it will be ready he gets flustered with me and hangs up on me. NICE right? I have so many more examples of problems with him but I'd have to write a book to include them all. We're in our sixties and have purchased many homes, automobiles, RV's and major purchases and we have NEVER had such POOR customer service. Suffice it to say we would NEVER recommend anyone to use this location of LAMESA RV
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