So apparently they "explained" that Charles was on a test drive and the inventory manger explained the situation to me. His exact words and why I left "Charles is on a test drive and you can wait till he comes back" there was no let me get you someone else.. if that was the case, I would have gladly waited to be helped. As an inventory manager shouldn't he have taken on the obligation for Charles and do his job to MOVE INVENTORY? The car is still on their lot and I've driving my new car bought somewhere else. Again.. if the car you want is there.. buy it! I still stand by my review. My situation may have been a one off but none the less, I feel trough the cracks and my experience was less than stellar.