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| - I was not at all surprised by the level of customer service I received with this place, given their abysmal reviews. Folks working here seem to be utterly incapable of doing business with even the slightest modicum of either professionalism or, barring that, basic competence.
Case in point, I worked with a fellow named Justin. He was more than happy to take my money, but getting him to return a phone call was like asking for a lung. More than once, he admittedly "dropped the ball" let things fall through the cracks. First time around, there was a 9-day lag until I reached out to him to see what the hold up was in getting pricing for my plumber. Second instance, they take my money and then sit on it for another 6-day delay without ever ordering product from the manufacturer. Had I not started asking questions and discovered what happened, they would still be sitting on my money. Icing on the cake, now they tell me the manufacturer claims out of stock, though it was in stock at the time I placed the order. To wit, I had even called Justin , several days into that 6-day delay, to ask if the product was ordered up and we were just awaiting freight or if there were any issues. He lied to my face, indicating that the order was in and they were just waiting for it to arrive!
Apology from Justin when the truth came out? Not a chance. Phone call back from Justin at any point with an explanation at least? Not a chance. I had to escalate to the owner of the company in order to get a refund processed and get the real story about what was going on. The worst part is that the clowns at this Phoenix location continued to try and defend his complete and utter lack of customer service, even though the company owner had taken responsibility and issued both an apology and a refund. As I told them, when they tried to explain that "the problem is they ran out of stock after you ordered," the real problem is that they cannot communicate effectively and have zero integrity, which is why they lied to me about the status of the order, from the get-go. An honest explanation 6 days earlier would have avoided this whole mess. I have since sourced the products from another vendor, but I would have appreciated if I had been able to do that six days ago. What's worse, they later claimed that during this whole time, they were trying to source from another vendor but couldn't locate the product anywhere. It took me a whopping 30 seconds with Google to find someone else who had them in stock, same price, to the penny. It seems the only thing they are consistent about is their aversion to the truth and their penchant for blatant dishonesty.
I will say that the company owner is a class act, and I appreciate him doing right by me, but this location and Justin in particular, are unreliable, untrustworthy and undeserving of your business. If you want endless delays, lies and excuses, not to mention a total lack of regard for your time, give them a shot. If you expect to be able to spend your money and receive any service at all, much less the product you ordered, look elsewhere.
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