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| - These people are unbelievable. They only know you when they want your money.
So one day I was walking through Home Depot and those "vultures" who try to sell you something ( an outside vendor) walked up to me in the aisle with the toilets and asked me if I was interested in an appraisal for my air conditioning. At first I thought this was a little weird, being asked about A/C help in a toilet aisle until I found out that the company did plumbing as well.
Rebecca was very sweet and informative and knew her "script" very well in trying to sell a new a/c unit for a house. Being that Las Vegas needs air conditioning during the summer months, I thought it might be a good idea to price a unit as I had no idea about the unit attached to the house I just bought.
Not only did I have an appraiser come out, I had also scheduled an A/C tune up with the same company who was to try to sell me a new unit. The Appraiser was timely, and rather early, when it came to the 8-10am time frame, he came more around 8am. Not bad when they know A/C units are thousands of dollars and there are definitely other choices and companies in the Vegas Valley to choose from.
The Appraiser told me that my unit was in good shape but since i had an appointment for a tune up the next day, he wanted to wait and see what the technician found before trying to sell me anything... fair enough.
So the next day, im sitting at home all day and figured since im only paying for a $39 tune up and not getting a potential new system which would have cost thousands, they would come closer to 2pm for my "between 12-2pm" appointment. So its after 2pm and i get a call from them and they said "your appointment has been cancelled because there were a bunch of emergency calls and no one can come over for your tune up." Are you kidding me? how is that no one can tell me ive been cancelled on until after my appointment? complete and utter bullsh*t if you ask me. So I ask them if they only have one or a few techs and they said "no, just not enough to cover my appointment." Again, seems to me as if money talks to this company.
Figuring I had no leverage or any other options, I called the salesman who said he'd wait until the tech does my tune up and told him I was cancelled on and couldn't believe that I waited all day. He assured me that he spoke with the people who was doing the scheduling and since I waited all day, I wasnt about to wait anymore. He told me that he would make it right and if I had any other time to do the tune up, he would make it happen.
Flash forward to yesterday. I gave the "salesman" a call and told him "I am free all day tomorrow, can you make me an appointment" sure enough he told me "got you down for between 10am-12pm." Again, I shouldve questioned the whole thing.
Today, I waited till 1pm... nothing. Called him back and he thought it was for friday. Let me check, yesterday was wednesday which would make "tomorrow" THURSDAY!!!!!!!!!!!!!
Idiots I tell you. They have the worst scheduling ever, no one knows what they are doing, and as for making it right? Not a chance. Mr Ken Goodrich (the owner of this company) should get his fat ass off his high horse and get down and see what is going on with his company. Maybe a call to parent company ARS/Rescue Rooter will get him out of his leather chair and back to business.
WOULD NEVER SEND ANYONE I CARE ABOUT TO THIS COMPANY. They only know you when youre about to spend thousands and they dont know you unless you are already a customer and not a potential one.
NEVER EVER EVER EVER USE THESE PEOPLE. There slogan should be:
"The Yes man can if you have deep pockets, are already a customer, and if you can fit around our time schedule cuz we dont give a shit about yours."
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