Very good experience on a Saturday afternoon. However, I made a reservation and I noticed a lot of people didn't. It's recommended that you make a reservation.
Richard helped me and he was incredibly friendly. He took excellent car of me, greeted every customer as they walked in the door, and made sure I got the best experience possible.
Tire rotations are only $15! That is an awesome deal. I used a groupon for my full synthetic oil change which lasts 10k miles. It was an awesome deal and I'll be using Sears in the further for maintenance on my vehicle.