I'm not about to give these guys a 1 star, because I have had some good experiences there. My last visit not so much.
One of the reasons I'm told a simple oil change is so expensive is because they also detail your bike. I figured detailing is nice and all, I may as well pay the extra money to get my bike detailed on top of getting my oil change.
Upon my last visit, not only did they refrain from cleaning the bike at all like I supposedly pay for them to do. They also told me a couple more things were wrong with my bike. Due to a past experience where I caught them in a lie saying something was wrong and I needed to pay extra to fix it. When I mentioned my warranty they came back "Oh sorry, I guess it doesn't need to be fixed, its working correctly". On this visit they told me my Hydraulics were "dark" and need to be replaced and one more thing. I took the bike to my friends motorcycle shop where he informed me there was nothing wrong with my hydraulics or the other things that Kelly's Kawasaki mentioned and they were just trying to get more money out of me again. I'll not be returning here next time.
Update:
Manager called me and asked what they could do to keep my business. Offered me a free cleaning to make up for not having gotten my bike cleaned when I was last in there. I appreciate that.